Return policy

Scope of Application

This policy applies to orders within the United States. Placing an order confirms your acceptance of the following return and exchange terms, designed to clarify our after-sales procedures.

A. 14-Day Return Policy

  • Timeframe: Request returns within 14 days of delivery (based on tracking confirmation). Late requests will not be accepted.
  • Condition Requirements:
    • Items must be unworn, unwashed, with original tags and packaging intact (including accessories like dust bags, spare buttons).
    • Avoid contact with cosmetics/perfume during try-on; special care for delicate fabrics (e.g., lace, silk) to prevent snags.
    • Manufacturer Direct items and "FINAL SALE" discounted products are non-returnable.

B. Return Process

  1. How to Apply:
    • Email: support@tpaapparel.shop (subject: "Return Request + Order Number"; include photos of the item).
    • Phone: +1 310 980 7017 (Mon–Fri 9:00–18:00 EST).
  2. Instructions:
    • Approved returns will receive a shipping label and address. Fragile fabrics should be returned in original packaging.
    • Items sent back without prior approval will not be accepted, potentially delaying refunds.

C. Damaged/Wrong Items

  • Inspection Notice: Contact us within 24 hours of receipt if:
    • The item is defective (loose stitching, fabric damage, missing accessories).
    • You received the wrong style, color, or size (include order screenshots and comparison photos).
    • The item differs from the description (e.g., material label vs. product page).
  • Resolution: We will arrange a replacement, exchange, or refund, with timelines varying by region (urgent orders get priority).

D. Exchange Policy

  • Eligible Cases: Exchanges are allowed for:
    1. Damaged or defective items.
    2. Wrong items or sizes received.
    3. Size discrepancies (provide original order info and body measurements).
  • How to Apply: Follow the return process and specify your exchange request (size/color). Collaboration items require inventory confirmation.

E. No Restocking Fees

  • Qualified returns/exchanges have no restocking fees, but return shipping costs for personal reasons (e.g., wrong size) will be deducted from refunds.

F. Refund Processing

  1. Review Timeline: We will notify you of the refund status within 3–5 business days of receiving the returned item.
  2. Delivery Time:
    • Refunds are issued to your original payment method (1–7 business days, depending on the provider).
    • Provide your order number and item photos to check refund progress.

G. Unused Discounts Policy

  • Orders cannot be refunded for unused discounts or promo codes after purchase.
  • "FINAL SALE" items do not accept additional coupons and will be refunded at the paid amount.

H. Special Notes for Delicate Items

  1. Try-On Tips:
    • Keep tags attached and avoid pulling on lace/sheer fabrics.
    • Stained silk/chiffon items that affect resale are non-returnable.
  2. Color & Size Guidance:
    • Minor color differences due to monitors are not defects. Refer to "real product photos" or request a color swatch.
    • Consult the 3D size chart on the product page or contact us for fit advice.

I. Customer Support

  • Contact Us:
    • Email: support@tpaapparel.shop (include order screenshots, issue descriptions, and clear photos).
    • Phone: +1 310 980 7017 (faster assistance during business hours; dedicated channel for fabric-related issues).