Shipping policy

Scope of Application

This policy applies to orders within the United States. By placing an order, you acknowledge and accept the following shipping terms, designed to clarify delivery procedures for our products.

A. Shipping Costs

  • Calculation: Shipping fees are displayed in real-time at checkout, automatically calculated based on order weight, delivery region, and carrier.
  • Free Shipping: Orders over $99 qualify for free standard shipping (contiguous 48 states), with discounts applied automatically at checkout.

B. Delivery Timeline & Processing

  1. Transit Period:
    • Standard Shipping: 3–5 business days (Mon–Fri, excluding holidays) for routine orders.
    • Express Shipping: 1–2 business days available for an additional fee (displayed at checkout, recommended for urgent needs).
  2. Order Processing:
    • Cut-off Time: 5:00 PM EST (New York) daily; orders placed after this time will be processed the next business day.
    • Handling Time: 1–2 business days (weekends/holidays excluded; large items may require 1 extra business day).

C. Shipping Methods

  • Carriers: Default services include UPS, USPS, or FedEx, with the system matching the optimal provider by region (e.g., USPS for the West, UPS for the East).
  • Tracking: Tracking information is emailed within 12–24 hours of shipment, enabling real-time updates via the carrier’s website.

D. Address Changes

  • Modification Window: Email support@tpaapparel.shop within 24 hours of ordering to request an address change (include order number and new address).
  • Restriction: Addresses cannot be modified after shipment. Orders returned due to incorrect addresses will incur re-shipping fees.

E. Order Cancellations

  • Unshipped Orders: Cancel anytime before shipment via customer service or your account dashboard.
  • Shipped Orders: Cancellations are not available for dispatched orders. Refer to our Return Policy for eligibility.

F. Damaged Parcels

  1. Before Delivery:
    • Reject the package and contact customer service with photos of the damage for a re-shipment or refund.
  2. After Delivery:
    • Within 24 hours, email photos of the damaged package and item for review and resolution.

G. Manufacturer Direct Shipping

  • Delivery Method: Manufacturers use standard economy shipping, with carriers selected by region.
  • Processing Timeline:
    • Order Handling: 1–2 business days (potential delays for inventory coordination, with advance notice).
    • Transit Time: 1–5 business days (varies by manufacturer location and destination).
  • Tracking & Support:
    • Tracking numbers are emailed upon shipment; contact us for logistics assistance.
    • These orders receive the same after-sales support as in-house items.

H. International Orders (Supplementary Notes)

  • While primarily for U.S. orders, international shipments note:
    • Duties & Taxes: Import fees are the buyer’s responsibility; estimated costs may display at checkout.
    • Customs Clearance: Provide required documents promptly; failed clearance leads to self-funded returns.
    • Delivery Time: 7–15 business days, with potential delays due to force majeure.

I. Tracking & Inquiries

  • If you don’t receive a tracking email within 12–24 hours:
    1. Check your spam folder.
    2. View order details in your account dashboard.
    3. Contact customer service with your order number.

J. Customer Support

  • Contact Us:
    • Email: support@tpaapparel.shop (subject: "Shipping Inquiry + Order Number").
    • Phone: +1 310 980 7017 (Mon–Fri 9:00–18:00 EST).